Terms and Conditions

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General Conditions

Article 1 – Tourist rent

This touristic rental contract is reserved for the exclusive use of the rental of a camping pitch, a caravan, mobile-home or glamping cabin, or a holiday cottage by SCI L’Assaladou, 1 Chemin de Fauruc, Lieu-dit L’Assaladou, 11500 Nébias, hereinafter referred to as the owner.

Article 2 – length of stay

The tenant signing this contract concluded for a fixed term can not exceed 90 days and may under no circumstances claim any right to maintain the premises at the end of the stay.

Article 3 – conclusion of the contract

The reservation becomes effective when the tenant has sent the owner a deposit of 30% of the total amount of the rental.

It will become contractual only upon receipt of the balance of the stay which must be paid in full by transfer no later than 30 days before the date of arrival,

The lease concluded between the parties to this deed can in no way benefit even partially to third parties, natural or legal persons, unless written agreement of the owner.

Any breach of this last paragraph could result in the immediate termination of the lease to the fault of the tenant, the proceeds of the lease remaining permanently acquired from the owner.

Article 4 – charges included

In the case of rental of a rental accommodation or caravan, the rent includes, for the duration of the rental, the payment of all the rental charges of an independent, furnished and fully equipped accommodation (water, electricity, heating), except at the Petit Gîte where electricity is extra (meter).

The rent includes: NORMAL occupancy household cleaning on your exit. The tenant washes and properly degreases the dishes, brushes and takes all the garbage at his departure.

The rent does not include: extra campers in the garden of an accommodation, meals or breakfast, or supplemental rentals available on site such as spare beds, the supply of any household linen (bed linen, towels, and kitchen).
The maximum availability of extra options such as campers in the garden, animals, spare beds, baby cots, baby seats etc… can vary. All such options are only available upon request and must be confirmed by the owner.

For camping pitches, the rental price is exclusive of all options listed on the price list and on the web-site such as extra adults or children, a vehicle parked closely etc…

Article 5 – payment of charges

At the end of the stay, the tenant must pay to the owner, the charges not being included in the price.
Their amount is based on the calculation base mentioned in the price list on our website and displayed at the reception.

Article 6 – No “rétractation” withdrawal rights

For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period called “rétractation” in French law, and this in accordance with Article L121-21-8 of the French Consumer Code relating in particular to provision of accommodation services provided on a specified date or period.

Article 7 – cancellation by the tenant

Cancellations or modifications are accepted according to the conditions specified in the specific rental conditions underneath.

For any cancellation or modification within 60 days of your arrival, no refund of amounts paid will be possible, but a later date of reservation (at the same rate, within the limits of availability) will be offered corresponding to the amount paid.

The deposit remains acquired to the owner. The latter may request the balance of the amount of the stay, if the cancellation occurs less than 30 days before the scheduled date of entry into the premises, according to the special conditions.

If the tenant does not appear within 24 hours of the date of arrival indicated on the contract, this contract becomes void and the owner can dispose of his accommodation. The amounts paid also remain acquired to the owner who will request the payment of the balance of the rent.

Article 8 – Cancellation by the owner

The owner pays the tenant the full amount paid.

Article 9 – Assignment and subletting

This seasonal touristic lease is for the benefit of the sole tenant who is a party to this agreement.

The assignment of the lease, total or partial subletting, is strictly prohibited.

Article 10 – arrival and departure

The reception of the tenants is assured the day of the arrival between 17 hours and 21 hours.

The departure of the tenants is done at the latest at 11 am date and time at which the tenant must have completely released the accommodation or the location. In an accommodation, an incoming and outgoing inventory will be established in the presence of tenants.

Article 11 – inventory

A video is established jointly by the tenant and the owner or his representative at the arrival and departure of the accommodation. This video inventory is the only reference in case of litigation concerning the inventory.

The state of cleanliness of the accommodation at the arrival of the tenant must be noted in the inventory. The cleaning of the premises is the responsibility of the tenant during the rental period.

The tenant and the owner will establish an inventory video on departure. If the owner considers that he does not have enough time to make all the necessary checks in the presence of the tenant – especially in the event of obvious deteriorations – he will keep the possibility of carrying out the checks within 48 hours and will notify the tenant of the damage not noted during his departure. In case of dispute, the tenant and owner will each be responsible for proving their good faith.

Article 12 – deposit or guarantee

The tenant of an accommodation will give to the owner on the day of his arrival a cash deposit to an amount of 250 Euros to the owner, as security deposit intended to cover the possible rental damages.

Are included as rental damages, all damages, damage of the housing, as well as the damages, losses or thefts caused to the movable property filling the accommodation, during the period of hiring.

In the absence of rental damage the deposit will be returned to the tenant after the inventory of outgoing.

In the case of the existence of rental damage, the deposit will be returned within a maximum of 2 months, minus the expenses incurred in compensation for damage and deducted repairs, justified by invoices obtained by the owner.

Article 13 – Capacity

This contract is established for a maximum capacity of persons (see indications on the website at the top of the pages detailing the accommodation). If the number of tenants exceeds the normal capacity, the owner can refuse the additional persons. Any modification or breach of the contract will be considered at the initiative of the customer. The property is rented for a limited number of occupants only.

The tenant expressly agrees not to exceed the number indicated on the website for the duration of the lease without the written authorization of the owner.

GROUP RESERVATION:

Any booking of more than 2 accommodations by the same individual or by different natural persons but knowing each other and traveling together for the same reasons for the same dates of stay is considered as a group. The accommodations offered on the website assaladou.fr / org are addressed exclusively to individual customers. For any group booking request, you must contact the owner by phone, e-mail or via our “contact us” section. The owner reserves the right to study the reservation request before acceptance or refusal of it.

Article 14 – Obligations of the tenant

The tenant will make a peaceful use of the rented accommodation. He will maintain the rented accommodation and make it clean. He will have to respect the neighborhood (the owners), as well as the extent of the private domain. The tenant expressly agrees that in the event of a complaint filed for night time, this contract is considered broken.

The tenant agrees not to bring in more people than allowed on the website unless express written permission of the owner.

The tenant acknowledges the fact that the landlord accepts the contract only in the context of a peaceful tenancy, that he gives lease to a limited number of people, and that he would not have given his consent outside this framework . Any breach or violation of the two obligations referred to above will result in the nullity of this contract, and the possibility for the owner to seek compensation from the competent courts, in particular under Code 1116 of the Civil Code. In the case of an obvious deception, the tenant accepts that the sums committed – as much the amount of the lease as the deposit of security – are put in escrow account pending a solution to be found amicably or by way of justice.

The tenant will not be able to exercise any recourse against the owner in case of theft and depredations in the rented places.

The tenant can not oppose the visit of the premises if the owner or his agent make the request.

He undertakes to make normal and reasonable use of the means of comfort (heating, cooking, water, etc.), as well as equipment (household appliances, internet, kitchen, etc.) made available to him.

He is prohibited from making a copy of the keys given by the owner.

He undertakes to inform the owner as soon as possible of any breakdown, damage, incident or malfunction

Article 15 – obligations of the owner

The owner agrees to maintain the rental subject to this contract in a state of perfect maintenance, cleanliness and safety. He undertakes to report as soon as possible to the tenant any independent modification of his will likely to modify the comfort or disturb the enjoyment of the rented property (nuisance, breakdown of equipment, etc.). In the event that an appliance or equipment that has a major influence on the tenant’s comfort is defective, the owner undertakes to implement the repair or replacement as soon as possible.

He must ensure that the tenant enjoys full enjoyment of the rented property, over the rental period. He will take care of the delivery of the keys. It will abstain from disturbing the comfort or the tranquility of the tenant during the stay of the stay.

Article 16 – pets

The presence of pets in the accommodation is allowed, but only after express and written agreement of the owner.

When booking, the customer is required to indicate the number of pets that will accompany it. Where applicable, the price list specifies the additional tariffs to be provided (animal fare, additional charge, extra cleaning fee …). Pet-specific terms of stay may be specified by the owner in an internal policy posted in the accommodation. Dogs must be on a leash at all times.

The private estate of 7 hectares is fenced but not closed, and the cats and hens belonging to the owners are roaming freely on the property;

The owner can not be held responsible for damages to the tenant’s pet during the stay.

Article 17 – special security conditions

The pool-shaped water supply created for fire safety reasons is neither monitored nor locked.

Its depth varies from 0.20m (drowning is allready possible!) to the paddling pool to 1.55m in its deepest part.

Swimming in this water reserve (in the form of a swimming pool) is allowed, but only at the RISKS AND PERILS of the tenants. The acceptance of the lease means discharge of responsibility.

CHILDREN: For safety reasons, children are not allowed, unless monitored by an adult PERMANENTLY.  This adult must not tolerate any distraction from the continuous supervision of his children.

Article 18 – insurance

It is the tenant’s responsibility to insure: the tenant in the event of an incident involving the tenant’s civil liability. All customers must comply with the rules of procedure. Each tenant is responsible for disturbances and nuisances caused by people staying with him or visiting him. The tenant is responsible for all damages arising from his act. It is required to be insured by a ‘tourist type’ insurance contract for these various risks. Our insurance company does not cover these rental risks.

Article 19 – termination of right

In case of breach by the tenant to one of the contractual obligations, this lease will be terminated automatically. This termination will take effect after a period of 4 hours after a simple summons by sms, email or letter delivered by hand.

Article 20 – disputes

Any claim relating to the inventory of fixtures and the state of the description during a rental, must be submitted within two days from the entry into the premises.

For the execution of the present general conditions of sale, the court of the domicile of the owner (11500 Nébias, France) ony will be competent. These general conditions of sale are subject to French law.


Specific Rental Conditions

1 – Reservation

All reservations must be made with a deposit of 30% of the total amount of your lease including any ancillary services reserved at the same time including 100% of booking fees (50 € per booking ).
This payment must be received within 7 business days after your creation of your option on our site. After this time, your option will be no longer be exclusive and may be cancelled at any time by us without further notice.
Your reservation will be considered as final once a confirmation of receipt of payment will have been sent from us (booking confirmations are sent by email).
Without our confirmation, your reservation can not be considered as final.
The full price of your rent and any additional services are due one month before the start of your stay.
In case of late booking, less than 35 days before arrival, the total amount will be claimed while making the booking.
If there is a remaining balance 30 days before arrival, SCI L’Assaladou reserves the right to treat your booking as cancelled and apply the cancellation policy provided for this purpose and defined below.
Extra fees for any bank transfer or check drawn will be charged to the person reserving the stay and added to the amount of the reservation.

2 – Price

Our prices include taxes except the local ‘taxe de séjour’ tourist tax, payable on site.
Optional services: our accommodation rates do not include additional optional services proposed online and on-site in the price list, such as consumption of electricity on the camp grounds or in the Petit Gîte. In case of a VAT increase, the SCI L’Assaladou reserves the right to apply this increase to the rates without any notice and will apply new rates.

3 – Holiday Tax

The ‘taxe de séjour’, collected on behalf of our local group of municipalities, is not included in our rates. The amount changes from one year to another. They are to be paid on site.

4 – Amendment / Cancellation of stay and additional services by the customer

In case of any cancellation or modification, you must notify us by email. The date of reception will count as the modification or cancellation date.
Any date change will be considered as a cancellation and we will apply the cancellation fees listed below.

  • Over 60 days before the start of your stay, we’ll retain 15% of the total amount of your stay including ancillary services, with a minimum of € 50, the application fee. The amount that is paid that is higher than this will be refunded.  If you have not paid in full but only 95%, this amount is only transferable to another stay that’s still available, but is not refundable.
  • Between 60 and 30 days before your arrival, we’ll retain 30% of the total amount of your stay including ancillary services, with a minimum of € 50, the application fee. The amount that is paid that is higher than this will be refunded.  If you not paid in full but only 95%, this amount is only transferable to another stay that’s still available, but is not refundable.
  • Between 30 and 15 days before your arrival, we retain 50% of the total amount of your stay including ancillary services. The amount paid that is higher than 50 % is transferable to another stay, but is not refundable.
  • Between 7 days and the day of your arrival, we retain 100% of the total stay including ancillary services (100% non refundable, non-transferable).
  • If you do not show up on site for your stay, we retain 100% of the total stay including ancillary services (100% non refundable, non-transferable).

5 – Arrival and departure

The keys are available from 5:00 pm the day of arrival until 9:00 pm. They must be returned by 11:00 am the day of departure.  Campers must liberate their camping pitch at 11:00 latest.
For any late arrivals (after 9:00 pm), you must notify the residence by telephone on + 33 6 42 42 35 82 to see if a later arrival can still be arranged.

6 – Deposit

If you stay in an accommodation, a 250 € deposit will be requested at arrival. It will be returned at the end of your stay after paying for services used on site and after deducting allowances for any damage if needed (after inventory verification between your arrival and your departure day).

7 – Animals

Pets are accepted with a rabies vaccination certificate (2 pets maximum per apartment), by paying extra fees per animal per day. The price is posted on the website and at the reception. The payment for the animal is made while booking your stay.

8 – Rules

To make life easier during your vacation, camping regulations have been posted at the entrance (in French) and a booklet with internal regulations is available at the reception and in each facility.  We thank you for becoming acquainted with them and respecting them.
In case of these rules were not respected, (especially the silence at night), we reserve the right to charge a minimum fee of 150 € for damages. SCI L’Assaladou does not take responsibility for forgotten items while leaving the accommodations or camping spots.

9 – Interruption of stay

An early departure will not lead to any refund.

10 – Modification of our programs

If circumstances compel us, in case of exceptional inspections, in case of events beyond our control or of force majeure, we reserve the right to partially or totally change our additional services. (Total or partial closure of a site, common equipment type swimming pool, reception, internet connection, barbecue, sitting area …)
Terms of possible changes in programs: services and activities announced in connection with upgrading health services, delays of construction, services and activities advertised through on-site recreation, can be change without notice based on certain local requirements (cultural, sports, political events etc..) during which benefits will be no longer available.

11 – After sales – Claim

The person reserving has 48 hours after arrival to report directly to the manager in written form upon receipt any dispute regarding the description, quality or cleanliness of their homes.
After this period of time, SCI L’Assaladou will not take into account any claim regarding the paragraph above.
The inclusion of any claims arising out of your stay must be the subject of a a letter (by registered letter with acknowledgement of delivery receipt, and a copy of your statement of dispute) within a maximum of one month after the end of your stay, so we can respond promptly.
Please also specify your reservation number, place and dates of your stay and the type of apartment booked in order to make the processing of your file easier.
In case of non-use of a prepaid service, attach a certificate justifying the non-use. No refunds will be given during your stay.
Please remember that SCI L’Assaladou do not take responsibility for forgotten items while leaving the apartments, and can not forward these.

12 – General and special conditions

Reserving one of our stays implies accepting our general and special conditions of sale. We present a general description and pictures of our apartments for guidance only. Some accommodations are equipped for disabled guests. For further information, do not hesitate to contact our Reservations Department at the email address contact@assaladou.fr. Let us also remind you that any request regarding a specific situation or orientation of an apartment is considered merely as a preference and does not constitute a contractual guarantee. All information given about sports and recreation in the area, ski resorts and its surroundings, are sent to us by the relevant Tourist Board and is passed on for guidance only. We are not responsible of activities changes or cancellations during your stay. For further information regarding the surroundings and activities in the area, please contact their respective Tourist Office directly. Our website is redacted a long time in advance, therefore please check beforehand by email regarding opening dates, available sports equipment (type and quantity), and activities or services offered on site.

13 – Liability

We would like to bring to your attention that rentals of a holiday accommodation are not within the scope of the liability of innkeepers. Therefore, the responsibility of SCI L’Assaladou cannot be held liable for loss, theft or damage of personal effects in our homes, both in the apartments or on the unguarded parking lots nor in the common areas (such as the reception or the ski depository).


Privacy

The person responsible for the management and security of your personal data, L’Assaladou SCI, respects the European GDPR Regulation (General Data Protection Regulation) of 25 May 2018.

The personal data you provide will only be used for the following purposes:

– Administrative purposes;
– Implementing or issuing an assignment. The basis for this personal information is:
– The agreed assignment (stay or interest in a stay at L’Assaladou)
For the purpose (s) above, L’Assaladou SCI can request the following personal data from you:
– First Name;
– Insertion;
– Last name;
– Telephone number;
– E-mail address;
– Sex;
– Date of birth
– Passport number;
– Credit Card information.
– Bank details

Your personal data will be temporarily stored by SCI L’Assaladou for the above mentioned processing (s) for the period:
During the term of the stay and then only in the financial administration for a maximum of 7 years.

Provision to third parties

We may provide the data that you provide to us to third parties if this is necessary for the execution of the above described purposes.
We use a third party for:
– Taking care of the internet environment
– Taking care of the (financial) administration;
We never pass on personal data to other parties with whom we have not entered into a processor agreement. With these parties (processors), we of course make the necessary arrangements to ensure the security of your personal data. Furthermore, we will not provide the information provided by you to other parties, unless this is legally required and permitted. An example of this is that the police will request (personal) data from us in the context of an investigation. In such a case we must cooperate and are therefore obliged to provide this information. We may also share personal data with third parties if you give us permission in writing.

Within the EU

We do not provide personal data to parties which are located outside the EU.

Minors

We only process personal data of minors (persons under the age of 16) if permission is given by the parent, caregiver or legal representative.

Storage period

SCI L’Assaladou does not store personal data for longer than necessary for the purpose for which it was provided or required by law.

Security

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, for example we have taken the following measures;
– All persons who can take cognizance of your data on behalf of SCI L’Assaladou are obliged to maintain their confidentiality.
– We use a username and password policy on all our systems;
– We pseudonymise and ensure the encryption of personal data if there is reason to do so;
– We make back-ups of the personal data in order to be able to recover these in case of physical or technical incidents;
– Our employees have been standardized about the importance of the protection of personal data.

Rights concerning your data

You have the right to inspect, rectify or delete the personal data we have received from you. You can also object to the processing of your personal data (or a part thereof) by us or by one of our processors. You also have the right to have the information provided by you transferred by us to yourself or by order of you directly to another party.

Subject to proof of identity (copy of identity card), you can receive the written notification of your personal data free of charge via a written, dated and signed request to SCI L’Assaladou, F11500 Nébias. If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. For this you can always contact Kim Wellens, manager, SCI L’Assaladou, F11500 Nébias

We treat your information as confidential information and will not pass on, rent or sell it to third parties. [In case of transfer to third parties: It is possible that the obtained personal data are passed on to our cooperating companies: Mailchimp.]

The customer is responsible for keeping his log-in data confidential and the use of his password. Your password is stored encrypted, so L’Assaladou does not have access to your password.

L’Assaladou keeps online (anonymous) visitor statistics in order to see which pages of the website are visited to which extent. If you have any questions about this privacy statement, please contact us at kim at assaladou.org

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