General and special terms of sale and rental

SCI L’Assaladou
1 chemin de Fauruc
11500 Nébias – France
VAT No.: FR 56 533 087 797
SIRET No.: 533 087 797 00015

These general and special terms apply to direct bookings of tourist accommodation, para-hotel accommodation, unusual accommodation, material options, private spaces, practical services and ancillary services offered by SCI L’Assaladou.

SCI L’Assaladou operates in France as a provider of tourist and para-hotel accommodation. The contract concluded with the client relates exclusively to the accommodation booked, the para-hotel services expressly stated, the material options selected and, where applicable, the temporary provision of a quiet private space.

The contract concluded with SCI L’Assaladou is not a package travel contract, not a linked travel arrangement, not an organised stay, not a coaching or “therapeutic” retreat sold as such, and not a global offer combining accommodation with personal support. It does not include any psychotherapy, psychology, medical service, health advice, regulated matrimonial consultation or therapeutic support.

French version prevails. The French version published online is the legally binding version. In case of doubt, divergence, contradiction, different translation or difference of interpretation between the French version and any version in another language, the French version of these terms, of the website and of the contractual information prevails. Versions in other languages, practical documents, brochures, summaries, price lists, PDF files and any translations are provided to make information easier for the client to understand; they may be incomplete, dated or adapted and are not contractual where they differ from the French version published online, subject to any mandatory legal rules.

Consumer mediation language. Any complaint submitted to the consumer mediator must be made in writing and in French, after a prior written complaint has first been sent to SCI L’Assaladou.

Summary

Practical documents
Availability and length of stay
Cancellation and changes
General rental conditions
Special conditions
Ancillary activities, tourist animations and free informal exchanges
Privacy policy and cookies
Complaints, mediation and disputes

Practical documents

Practical documents complete the information provided to the client and may include, in particular, the house rules, a safety brochure, emergency information, current prices and options, and practical summaries for the stay.

These documents do not replace these terms. In the event of a contradiction, these terms prevail, subject to any mandatory legal rules.

House rules (French document)
Charter of conviviality, emergency numbers and practical safety information (French document)
Current prices and availability; equipment and options

These practical documents are provided for information only, in the accessible version or the most recent known version. They may contain historical or simplified wording. In the event of a contradiction, these general terms published in French prevail, subject to any mandatory legal rules.

Where practical information, website pages, confirmation messages or complementary documents mention equipment or services such as the swimming pool, sauna, barbecue, common areas, reception, Loft, outdoor spaces, activities, conversations, support or specific use of spaces, this mention does not automatically create a right of access or a right of use. Access conditions remain those set out in these terms, the confirmed offer and the instructions communicated on site.

Availability

Our accommodation, furnished tourist accommodation, chalets, unusual accommodation, HLL leisure dwellings, RML mobile leisure homes and, where applicable, pitches or similar spaces, are offered all year round, subject to availability.

In order to preserve the tourist, para-hotel, temporary and non-residential nature of the stays, the maximum initial length of a stay is twenty-eight consecutive nights.

An extension may be agreed in writing, by amendment, within the limit applicable to seasonal or short-term tourist stays. Unless a mandatory or stricter local rule applies, the same client may not total more than ninety consecutive days of rental per calendar year. The SCI reserves the right to refuse any extension in order to avoid any election of domicile, residential use, reclassification as a residential lease or any situation incompatible with the tourist and para-hotel activity of the domain.

Accommodation is the main service sold by the SCI. In France, all paid services offered in connection with the stay are invoiced by the SCI.

The stays are not intended to constitute the client’s main or habitual residence. The client may not establish their domicile there, have their mail routinely transferred there, declare it as an administrative residence, install a permanent professional activity there or claim any right to remain in the premises.

Cancellation and changes

These terms apply to all direct bookings, including bookings made via the website, e-mail, telephone, SMS, WhatsApp or written exchange. They supplement, unless otherwise stipulated, any terms applicable to third-party platforms.

1. No right of withdrawal

Accommodation services provided on a specific date or for a specific period do not benefit from a right of withdrawal after confirmation of the booking.

2. Booking option, payment and confirmation

A request made on the website may constitute a temporary booking option. This option definitively blocks the accommodation only after acceptance by the SCI and receipt of the requested payment within the stated time limit.

Unless a different written statement has been expressly validated by the SCI, direct bookings are now confirmed by full payment at the time of booking. Any previous mention of a thirty per cent deposit in a practical summary, price page, brochure or earlier message is replaced, for new direct bookings, by the rule of full payment where this is requested in the offer or confirmation.

The SCI may request full payment at the time of booking, particularly for direct bookings, late bookings, short stays, specific offers, high-season stays or bookings requiring firm immobilisation of the accommodation.

Where full payment is requested, it constitutes payment of the price of the stay and the confirmed SCI options, and not mere earnest money. The booking then becomes firm for both parties, subject to the cancellation rules, force majeure, non-performance attributable to the SCI and any mandatory legal provisions.

Failing payment within the time limit indicated with the bank details, the option may be cancelled without further formality and the accommodation may be made available again.

3. Cancellation or change at the client’s initiative

Any request for cancellation, postponement or change must be made in writing. Accepted written means include e-mail, SMS and WhatsApp. Requests sent solely via social networks are not deemed to have been received.

Any significant change of date, accommodation or length of stay may be considered as a cancellation followed by a new booking.

After receipt of a deposit, partial payment or full payment, sums paid in respect of the stay and SCI options are no longer refundable, except where the law requires a refund or where non-performance is attributable to the SCI.

Depending on the case and within the limits below, the part not definitively retained by the SCI may be converted into a nominative SCI credit note.

This credit note is not refundable in cash. It may be used, subject to availability, only for a future stay with the SCI, an extension of stay, different accommodation, the rental of an additional space on site or para-hotel options provided by the SCI. It does not give entitlement to any service outside the SCI.

Unless a more favourable written agreement applies, the credit note is valid until 31 December of the calendar year following the initially scheduled arrival date. Discounts, commercial gestures and credit notes cannot be combined.

4. Cancellation scale

In the event of cancellation or of a change treated as a cancellation, the following deductions apply to the total amount of the stay and the SCI options ordered:

more than sixty days before arrival: five per cent retained, with a minimum of fifty euros; any balance is converted into a SCI credit note;
between sixty and thirty days before arrival: ten per cent retained, with a minimum of one hundred euros; any balance is converted into a SCI credit note;
between thirty and fifteen days before arrival: fifteen per cent retained, with a minimum of one hundred and fifty euros; any balance is converted into a SCI credit note;
between fifteen days before arrival and the day before arrival: thirty per cent retained, with a minimum of three hundred euros; any balance is converted into a SCI credit note;
no-show: one hundred per cent of the total amount, including options, is retained.

Where the booking has been confirmed by full payment, this scale does not automatically create a right to a cash refund. Unless otherwise agreed in writing or unless a mandatory rule provides otherwise, it determines the part that may potentially be converted into a SCI credit note.

5. Early departure, interruption and committed services

In the event of early departure or interruption of the stay, whatever the cause, including illness or personal convenience, no refund is due, except where a mandatory legal provision provides otherwise.

Services already committed, ordered, prepared, delivered, advanced, reserved or made unavailable for the client by the SCI remain due.

Where an additional space, including the Loft, reception, a room, a quiet meeting space or another space on the domain, has been reserved, prepared or made available for the client, the material provision of this space remains due if the client cancels the activity, conversation, exchange, free coaching or intended use, or does not attend. If the SCI itself cancels the provision of the space, the sums corresponding to the rental of this additional space are not due or are refunded when already paid, unless a replacement solution is accepted by the client.

6. Accepted change or postponement

Any change must be requested in writing and becomes effective only after written confirmation by the SCI.

If a postponement is accepted, the applicable prices and conditions are those of the new stay, unless otherwise agreed in writing.

The possibility of transferring to another booking depends in particular on the date of the request, the season, availability, the type of accommodation, options already committed, spaces possibly reserved, costs already borne by the SCI and the proximity of the arrival date. No postponement is acquired without written confirmation by the SCI.

7. Force majeure and impossibility of performance

In the event of force majeure or impossibility of performance not attributable to the client, the parties shall approach each other in good faith to consider, depending on the situation, a postponement, credit note or refund limited to services not performed.

Where non-performance is attributable to the SCI, the sums corresponding to services not performed are refunded or are subject to a solution accepted by the client.

8. Cancellation insurance

Cancellation or interruption insurance is strongly recommended.

General rental conditions

Article 1 – Purpose and scope

These terms govern the tourist rental, by SCI L’Assaladou, of furnished “gîte” accommodation, all of which are declared furnished tourist accommodation, including the chalet, unusual HLL leisure dwellings and, only for our members, RML mobile leisure homes and, where applicable, pitches or similar spaces.

The SCI is hereinafter referred to as the SCI or the owner. The client is hereinafter referred to as the client, the tenant or the guest.

This contract is not an organised stay, not a global price including a personal service, and not a medical, paramedical, psychological, psychotherapeutic or health service.

The client acknowledges that the main purpose of the contract is tourist or para-hotel accommodation and the material services expressly confirmed by the SCI. Mentions on the website relating to nature, calm, retreat, reconnection, rest, sustainable living, conviviality, conversations or possibilities for exchange describe the spirit of the place and do not transform the contract into personal support, a personal development programme, contractual coaching, psychotherapy, psychological consultation, health treatment or a package travel contract.

Article 2 – Length of stay

The rental is concluded for a fixed period, without automatic renewal. The maximum initial duration is twenty-eight consecutive nights.

An extension may be granted in writing, by amendment, within the limit of a temporary, tourist, seasonal and non-residential stay. Unless a mandatory or stricter local rule applies, the same client may not total more than ninety consecutive days of rental per calendar year.

The client may under no circumstances rely on any right to remain in the premises at the end of the stay.

Article 3 – Formation of the contract

The booking becomes effective after written acceptance by the SCI, receipt of the requested payment and acceptance of these terms.

Unless a different written statement has been expressly validated by the SCI in the offer or confirmation, full payment is requested at the time of booking for direct bookings. Where a written offer exceptionally provides for a deposit, the balance is payable according to the stated due date, and no later than thirty days before arrival unless otherwise agreed in writing.

For a late booking or where the offer so provides, full payment is immediately due at the time of booking.

Failing payment within the indicated time limit, the SCI may consider the booking as unconfirmed or cancelled by the client, make the accommodation available again and apply, where appropriate, these cancellation rules.

The rental may not benefit, even partially, unauthorised third parties, except by written agreement. Any unauthorised transfer may lead to immediate termination at the client’s fault.

Article 4 – Price, charges and para-hotel services

The prices indicated at the time of booking are for the accommodation and the services explicitly included. Unless otherwise stated, they include water, electricity, reasonable heating and access to authorised areas of the domain.

As part of its para-hotel activity, the SCI keeps available all year round, for clients who wish them and subject to a reasonable organisational delay, the following services:

welcome, practical information and handover of keys by mobile or written contact, agreed instructions, visit by the manager to the accommodation or appointment at the physical reception according to the organisation at the time;
provision and replacement of bed linen and towels, according to the formula booked or on request;
end-of-stay cleaning and light interim cleaning on request, subject to a delay allowing the service to be organised; light interim cleaning is in principle organised outside Sundays and public holidays; washing up is never included in this service;
organisation of delivery to the door of the accommodation, via a third party, of groceries, baskets, ingredients, breakfasts according to availability or meals to reheat; these deliveries are in principle organised outside Sundays and public holidays; the SCI will advance payment and recharge the client.

Para-hotel services are offered within the material framework of the stay and do not constitute personal, organised tourist, medical, psychological, psychotherapeutic or relational support.

Services not included or optional services, including initial linen, reinforced cleaning, delivery logistics, parking, pets, early arrival, late departure, equipment or a quiet private space, are invoiced according to the current price list.

The client remains responsible for day-to-day tidying, washing up and general cleanliness during the stay. Insufficiently cleaned dishes, excessive exit cleaning, waste left on site or grease damage may be invoiced according to the current price list.

Article 5 – Charges not included and options

Options must be requested in advance and confirmed by the SCI. Availability varies.

Examples of material or practical options that may be offered subject to availability: cleaning service, initial hire of sheets, initial hire of towels, breakfast delivered to the door, delivery of meals, groceries or baskets via an external provider, early arrival, late departure, pets, extra bed, baby cot, high chair, person camping in the garden if authorised, visitors, wood for barbecue, sauna, picnic box, private parking near the accommodation, 4G Wi-Fi box, quiet private space or additional space.

Paid options are invoiced according to the price list in force on the day of the order. A reasonable preparation or reservation delay may be required.

The mention of equipment or a space on the website, in a photo, on a descriptive page or in a list of options does not mean that it is automatically included in the booking. Swimming pool, sauna, barbecue, swing, small outdoor game, common areas, reception, Loft, specific outdoor spaces, technical areas, activities, conversations, support, free informal exchanges and specific provisions of spaces always depend on authorisation, availability, safety, weather, maintenance, capacity, the tranquillity of the domain and the decision of the SCI.

The mini-campsite remains closed to the public. It is accessible only to members, their private guests or persons validated in advance by management, under the conditions specified by the SCI. It is not accessible to groups or groups of minors.

Article 6 – Payment

Payment is preferably made by bank transfer. Bank details are communicated to the client at the time of booking or confirmation.

Cheques are not accepted. Cash payments are discouraged for security reasons and are accepted only within the applicable legal limits and conditions.

Where full payment is requested at the time of booking, the client is informed before payment of the total amount, dates, accommodation, selected options and applicable cancellation conditions.

Payment for accommodation, SCI options, additional spaces and confirmed material services does not remunerate any psychotherapy, psychology, medical consultation, health advice, structured support, personal effect or result.

Article 7 – No right of withdrawal

The client does not benefit from a right of withdrawal after confirmation of the booking where the stay relates to a specific period.

Article 8 – Cancellation and changes

Cancellations, postponements and changes are governed by the section “Cancellation and changes”.

Article 9 – Transfer and subletting

The transfer of the contract and subletting, whether total or partial, are prohibited without the prior written agreement of the SCI.

Article 10 – Arrival, departure and reception

Unless otherwise agreed in writing, welcome takes place on the arrival day between 5 p.m. and 9 p.m. Departure is no later than 11 a.m.

Any late arrival must be announced in advance and accepted by the SCI.

The para-hotel welcome and reception function is provided mainly virtually, by WhatsApp, SMS or telephone at the number communicated to the client. The manager or their representative may then, where appropriate, come directly to the client’s accommodation for the welcome, keys, practical information or a request related to the stay.

A physical reception space exists on the domain, in particular for occasional welcome, consultation of tourist brochures, practical information, administrative questions related to the stay or an appointment with the manager. This reception is not a permanently staffed hotel reception and is not a place of continuous free circulation.

Even when the physical reception is open, physical welcome takes place by appointment or prior contact by SMS, WhatsApp or telephone, according to the availability of the manager or their representative and the organisation at the time.

The reception space, when used as a space receiving the public or similar, may be subject to specific rules of small capacity, fire safety, circulation, signage, evacuation, fire extinguishers, exits and instructions. The SCI may limit, suspend or withdraw access for reasons of safety, welcome, confidentiality, maintenance, capacity, inspection, works, organisation or tranquillity of the domain.

Article 11 – Inventory, condition report, cleanliness and washing up

An entry and exit condition report may be carried out jointly. Where this helps accuracy, photographs or a short inventory video may be taken with the client’s agreement or in a manner proportionate to the need for material proof.

The client has twenty-four hours after arrival to report in writing any obvious anomaly relating to cleanliness, the inventory or the apparent condition of the accommodation. After this period, the accommodation is presumed compliant, subject to the consumer’s legal rights and non-apparent defects.

Washing up always remains the client’s responsibility. It is never included in the cleaning service. If it is left insufficiently cleaned, a flat-rate supplement may be invoiced on departure according to the current price list.

Article 12 – Security deposit

A security deposit may be requested for the accommodation. Unless otherwise stated in the offer, it is set at a minimum of two hundred and fifty euros and may reach up to twenty per cent of the rental amount for certain accommodation.

The security deposit may be paid by bank transfer, card pre-authorisation or another agreed means.

It is intended to cover damage, losses, breakage, missing keys, exceptional cleaning, outstanding sums or non-compliance with the house rules.

It is returned after verification, less justified deductions. If the deposit is insufficient, the client undertakes to pay the balance.

Article 13 – Capacity, visitors and group bookings

The accommodation is rented for the maximum number of persons stated in the offer. Any unauthorised additional person may result in refusal of access, termination or invoicing.

Visitors are subject to prior agreement and, where applicable, invoicing.

Any booking of more than two accommodation units by the same person, or by persons who know each other and stay together, may be considered a group booking and subject to prior validation.

The SCI may refuse or regulate a booking which, by its number of participants, organisation, purpose, communication or booking method, could be similar to an organised group, course, retreat, event, training, supervised activity or package travel arrangement not expressly accepted in writing.

Article 14 – Client obligations

The client undertakes to use the premises peacefully, respect the house rules, prevent any disturbance to neighbours, comply with safety rules, not smoke indoors, not move heavy furniture without agreement, immediately report any incident and respect the rural environment of the domain.

The client is responsible for damage caused by themselves, the persons accompanying them, their children, their animals or any person introduced to the site with their agreement.

It is prohibited to copy keys, badges or means of access provided by the SCI.

The client undertakes to comply with the instructions displayed or communicated concerning fire extinguishers, exits, access paths, private areas, technical areas, swimming pool, sauna, barbecue, parking, animals, waste, noise, water, electricity, heating, internet, sorting and environment.

The client must immediately report any incident, danger, damage, outbreak of fire, suspicious smoke, smell of burning, leak, electrical problem, water problem, swimming pool problem, sauna problem, accident, faintness, injury or near miss.

Article 15 – House rules and disturbances

The house rules displayed at reception, given to the client or published on the website form part of the framework of the stay.

In the event of repeated nuisance or serious disturbances, management may require the immediate cessation of the disturbance, refuse certain access or end the stay depending on seriousness, without prejudice to sums due and possible damages.

The SCI may refuse, suspend or withdraw access to non-essential equipment, space or service, including swimming pool, sauna, barbecue, reception, Loft, common areas, games, private parking or a specific outdoor area, in the event of non-compliance with instructions, disturbance, safety risk, capacity reached, unfavourable weather, maintenance, inspection, works or organisational need.

Article 16 – Client insurance

The client is invited to check that they have suitable civil liability or holiday rental insurance. The SCI may request an insurance certificate before the stay.

For vehicles, caravans, bicycles, trailers or parked property, the client remains responsible for their insurance and cover.

Article 17 – Pets, mini-farm animals and rural environment

Pets are accepted only on request and written confirmation, within the limit stated in the offer. The client provides, on request, the necessary documents and undertakes to keep the animal under control.

Any damage or nuisance caused by the animal is the client’s responsibility.

The domain is a living rural place. Mini-farm or farm animals, including horses, may be present and circulate in certain areas, including near accommodation, access paths or parking areas.

The client chooses this rural experience and accepts that incidental contact with animals, or with the rural terrain, may occur. The SCI implements reasonable prevention rules and measures. The client undertakes to comply with displayed or communicated instructions.

Children remain under the permanent and exclusive supervision of the adults accompanying them.

It is prohibited to enter animal areas, feed animals, cross fences, open gates, approach an animal imprudently or allow a child or pet to approach one without appropriate authorisation and supervision.

Article 18 – Special safety conditions

18.1 Private swimming pool by invitation

Our swimming pool is not accessible to all clients of the SCI, and still less to the general public. It is reserved exclusively for the use of private guests of the members, with whom a relationship of acquaintance has been established. Swimming is neither supervised, nor managed, nor organised.

The swimming pool is a private pool of the domain, not open to the public, not supervised, and not automatically included in the stay. It is accessible only by nominative, occasional and revocable authorisation, subject to limited capacity, weather, hygiene, maintenance, safety, tranquillity of the domain and the decision of the SCI. Unless an option or written agreement provides otherwise, an exceptional invitation to the pool does not constitute a separate paid service.

The swimming pool is used under the responsibility of the guests. Despite all prevention measures, there is a risk of drowning at any depth.

Safety measures in place: compliant safety fence, non-slip slabs, non-slip steps, display of instructions, provision of first-aid equipment according to availability.

Essential rules: no running around the pool, no diving in shallow areas, no glass in the pool area, no use under the influence of alcohol or substances.

Children are admitted only under continuous supervision by a dedicated adult, without distraction. Parents or accompanying adults are primarily responsible for supervising their children. Swimming by unaccompanied minors is prohibited. The SCI may also refuse swimming by an unaccompanied vulnerable person where prudence so requires.

Access without authorisation, night access without explicit authorisation, access during a thunderstorm, strong wind episode, technical intervention, water treatment, hygiene problem, temporary closure or contrary instruction is prohibited.

No clause limits our obligations in the event of bodily injury resulting from fault. For material damage, see Article 19.

18.2 Private play equipment

Near the swimming pool area there may be a swing and a small outdoor game, made available in a private context. They do not constitute a playground open to the public.

Because of their private nature and because they are not intended for collective public use, these pieces of equipment may not fall within the approval framework of a public playground. Their use is under the supervision and responsibility of the accompanying adults.

Use of the swing, outdoor games or any similar equipment may be prohibited or suspended in the event of unfavourable weather, slippery ground, maintenance, wear, capacity, inappropriate behaviour or safety doubt.

18.3 Terrain, nature, weather and usual risks

The domain includes natural areas. The client accepts the usual risks associated with a rural environment: slips, bites or stings, branches, uneven ground, heat, wind, thunderstorms, mud, stones, vegetation and changeable weather.

The domain is located in a rural and mid-mountain environment. The client accepts in particular the normal risks associated with stairs, slopes, paths, stones, roots, insects, wasps, ticks, wild or domestic animals, wind, thunderstorms, drought, fire risk, temperature variations, relative isolation, technical limitations and possible interruptions to water, electricity, internet or telecommunications.

It is the client’s responsibility to equip themselves and adapt their behaviour. Any information given by the SCI on walks, natural sites, routes, activities or places to visit is provided for information only. It does not constitute sports supervision, a guide service, a safety guarantee or an obligation of result.

18.4 Private sauna

The sauna is a private sauna of the domain, not open to the public, not supervised, and not automatically included in the stay. It is accessible only by nominative, occasional and revocable authorisation, subject to availability, limited capacity, weather, maintenance, safety, fire risk, tranquillity of the domain and the decision of the SCI.

Depending on the confirmed formula, access to the sauna may be an occasional invitation, a paid material option or a limited private use. In all cases, authorisation of access does not constitute supervision, wellness or health support, or any guarantee of physical suitability.

The user remains responsible for checking that their state of health allows sauna use. In the event of pregnancy, heart disease, faintness, fever, respiratory problem, medical treatment, consumption of alcohol or substances, safety doubt or personal contraindication, the user must refrain from using the sauna or seek advice from an independent health professional.

Essential rules: no use without authorisation, no children without explicit agreement and suitable supervision, no alcohol, no substances, no unsuitable textiles, oils, essential oils, perfumes, objects, candles or flammable elements, strict compliance with displayed instructions, reasonable duration, hydration, immediate stop in the event of faintness, dizziness, respiratory discomfort or abnormal sensation.

Without explicit instruction from the SCI, users must not manipulate the stove, stones, embers, ventilation, electrical supply, safety devices or any heating equipment. Any smell of burning, suspicious smoke, overheating, abnormal noise, technical problem or safety concern must be reported immediately and use must stop at once.

The SCI may refuse, suspend or withdraw access to the sauna in the event of doubt about safety, inappropriate behaviour, unfavourable weather, maintenance, fire risk, non-compliance with instructions or any other legitimate reason.

18.5 Barbecue, fire, smoke and fire risk

BBQ: use is possible only in designated locations, with prior authorisation, subject to weather conditions, prefectural orders, fire risk and safety instructions.

Any fire, barbecue, brazier, outdoor candle, flame appliance, appliance producing embers, outdoor heating device or similar use is prohibited without explicit authorisation from the SCI and outside the designated location. Authorisation may be withdrawn immediately, without compensation, in the event of wind, drought, fire alert, prefectural order, administrative restriction, imprudent behaviour or safety decision.

The client must comply with prefectural orders, periods of drought, water or fire restrictions, vigilance levels, internal instructions and instructions given by the SCI. The barbecue or authorised appliance must be permanently supervised by a responsible adult until complete extinction and sufficient cooling.

It is prohibited to leave flames, embers, ashes, charcoal, hot appliances, cigarette ends, candles or elements capable of starting a fire unattended. Ashes, charcoal and cigarette ends must be disposed of only according to the communicated instructions. It is prohibited to empty hot ashes into a bin, into nature, onto combustible ground or into a container not intended for that purpose.

Smoking inside accommodation is prohibited. Smoking outside is authorised only in the areas and conditions expressly permitted, with complete extinguishing and collection of cigarette ends. The SCI may prohibit smoking outside in all or part of the domain in the event of fire risk, wind, drought, prefectural order, inconvenience to other guests or safety decision.

The client is responsible for the material, environmental, administrative or financial consequences of non-compliance with the instructions relating to fire, smoke, cigarette ends, barbecue, embers or flame appliances.

18.6 Private spaces, reception, ERP, technical areas and access not included

Certain areas of the domain, including reception, Loft, technical areas, swimming pool, sauna, annexes, storage areas, former campsite areas, private areas, work areas, reserved areas, service rooms, electrical rooms, pool rooms, workshops, reserves, meadows, animal areas or secondary accesses, are not freely accessible.

The physical reception is a small-capacity occasional welcome space. It may allow a meeting by appointment with the manager, a practical question related to the stay or consultation of tourist brochures. It is not permanently staffed and does not constitute a space freely open to the public or to clients without prior contact.

Access to certain areas may be authorised occasionally, nominatively, free of charge or against payment depending on the case, and may be withdrawn at any time for reasons of safety, maintenance, confidentiality, capacity, organisation, weather, inspection, works, tranquillity of the domain or decision of the SCI.

The reception space, when used as a space receiving the public or similar, may be subject to specific rules of small capacity, fire safety, circulation, signage, evacuation, fire extinguishers, exits, instructions and organisation. The client undertakes to comply strictly with these rules and not to obstruct accesses, exits, safety equipment or circulation areas.

No natural outdoor space, former campsite, passage area, meadow, boundary, path, terrace, staircase, embankment, technical room or shared space should be interpreted as fully secure, supervised or included in the rental without authorisation.

18.7 Fire extinguishers, alarms, exits and safety equipment

Fire extinguishers, alarms, safety notices, exits, escape routes, lighting, technical accesses, cut-off devices, instructions, first-aid kits and safety equipment must not be moved, hidden, neutralised, misused, obstructed or diverted from their function.

Use of a fire extinguisher or safety device must be reported immediately to the SCI, even if the incident seems minor. Any damage, absence, displacement, obstruction or anomaly noticed must also be reported without delay.

Intentional or imprudent non-compliance with safety rules may lead to withdrawal of access, termination of the stay at the client’s fault, invoicing of restoration or replacement costs and, where applicable, the engagement of the client’s liability.

Article 19 – Liability, parking, personal effects and insurance

19.1 Personal effects

The SCI does not assume a duty of custody over personal effects. Consequently, unless fault by the SCI is proven, the SCI cannot be held liable for loss, theft or damage to personal effects in the accommodation, common areas, vehicles, car parks or on unsupervised land.

19.2 Parking

Depending on availability, parking may be offered, sometimes for an additional charge. Payment of an additional charge does not constitute a surveillance, deposit, custody or guarding service. Parking is at the client’s risk.

A free unsupervised parking alternative may exist outside the domain, accessible from the public highway. This parking is outside our walls and under the client’s sole responsibility.

19.3 Professional insurance and excess

The SCI is insured for its professional civil liability. Information relating to the insurer and cover may be communicated on request, where the situation justifies it.

Any insurance policy may provide for an excess, which may change over time. The applicable excess, if any, is the one in force on the date of the damage, for the activity concerned.

This information is provided for guidance and is not intended to reduce the client’s rights where the liability of the SCI is legally established.

19.4 Legal limits

No provision of these terms is intended to exclude or limit liability which cannot legally be excluded or limited, including in the event of bodily injury, gross negligence or intentional fault.

Article 20 – Complaint, mediation and dispute resolution

Any difficulty related to the stay must be reported as soon as possible so that the SCI can seek a useful and proportionate solution.

The client has forty-eight hours after arrival to report in writing any problem concerning the description, quality, cleanliness or apparent condition. After this period, the apparent situation is deemed accepted, subject to any mandatory legal rules.

Any complaint after the stay must be sent in writing within one month after departure. The SCI endeavours to reply within a reasonable time.

In accordance with the applicable provisions, the consumer client may use a consumer mediator free of charge after first sending a prior written complaint to the SCI.

Important: the mediation procedure is conducted in French. Referral to the consumer mediation entity must be made in writing and in French. This English version is provided for information only and does not replace the French version required for the mediation file.

Consumer mediator contact details:
Société de la Médiation Professionnelle, SIRET No. 814 385 357 00029
Rue Marc Sangnier, 33130 Bègles, France

The consumer client of the SCI may refer the matter to the consumer mediator:

by completing the online form available on the website www.mediateur-consommation-smp.fr;
or by writing to the following address: Société de la Médiation Professionnelle, Alteritae, 5 rue Salvaing, 12000 Rodez, France.

The referral to the consumer mediation entity must be made in writing and in French. The consumer must indicate, in particular, their expectations, full contact details, means of contact, the nature of the request, the account of the dispute, useful supporting documents and the exchanges with the SCI showing a prior attempt to resolve the dispute amicably.

Article 21 – Applicable law and competent jurisdiction

These terms are governed by French law. For consumer clients, the mandatory jurisdiction rules provided by applicable law remain applicable.

For professional clients, and subject to mandatory applicable rules, the courts with territorial jurisdiction are determined in accordance with French law.

The French version of these terms is the contractual reference version. Translations, pages in other languages, informative documents and practical summaries cannot modify the applicable law, jurisdiction, qualification of the contract or contractual obligations of the SCI.

Special conditions

1. Additional services and external services

The SCI may offer, on request and subject to availability, additional services such as breakfast, baskets, ingredients, meals to reheat, grocery delivery, rental of an additional quiet space or other options mentioned in the price list.

Where delivery to the door is requested, the SCI organises delivery via an external provider. These deliveries are in principle organised outside Sundays and public holidays, subject to the provider’s delays and availability.

The SCI may advance payment and recharge the client. It cannot be held responsible for delays, substitutions or unavailability attributable to the external provider.

Occasional unavailability of accessory equipment or an external delivery does not automatically give entitlement to a refund.

2. Exceptional change of the offer

In the event of operational constraints, inspections, bad weather, necessary works, drought, water restrictions, health constraints, administrative decisions or events beyond our control, certain equipment or services may be temporarily unavailable, including the swimming pool, common areas, internet, barbecue, outdoor furniture, sauna, deliveries or accessory equipment.

The SCI endeavours to inform the client as soon as possible. Occasional unavailability of accessory equipment does not automatically give entitlement to a refund.

Non-essential, private, occasional or authorisation-based equipment and access, including the swimming pool, sauna, barbecue, swing, common areas, reception, Loft, specific outdoor areas, non-guaranteed internet in the accommodation, outdoor furniture or ancillary animations, may be modified, restricted, suspended or removed without this calling into question the main accommodation service, unless there is a written commitment specifically relating to the equipment concerned.

3. Photos, descriptions and preferences

Photos, plans, illustrations and descriptions are presented for guidance. A preference request, including orientation, location, proximity, relative quietness or internal organisation of accommodation, is treated as a non-guaranteed preference, unless there is an explicit written commitment.

Website pages may present the general spirit of the domain, its history, past uses, old testimonials, equipment according to season or occasional situations. These elements do not create a contractual obligation where they are not confirmed in the offer, booking or these terms.

4. Provision of a quiet private space

Where available and confirmed in writing, the SCI may offer the temporary provision of a quiet private space or quiet meeting space.

This service is an autonomous material service. It remunerates exclusively the private use of the room, its maintenance, charges, material organisation and availability during the agreed period.

This space may be used for reading, rest, writing, remote work, private meeting, personal conversation, quiet activity or any other lawful use compatible with the place.

The provision of this space does not remunerate any intellectual intervention, support, advice, follow-up, personal effect or result. It does not constitute a room assigned to a specific service sold by the SCI.

If the client uses this space in the context of a conversation, informal exchange, time for reflection, free coaching, optional activity or independent relationship with a third party, this use does not modify the material nature of the service invoiced by the SCI.

Where the space has been reserved, prepared or made unavailable for the client, the price for making it available remains due if the client cancels the planned activity, does not attend or gives up the contemplated exchange or free coaching. If the SCI cancels the provision of the space, the corresponding price is not due or is refunded, unless a replacement accepted by the client is provided.

Ancillary activities, tourist animations and free informal exchanges

1. General framework

In the spirit of a rural, calm and nature-oriented place of welcome, the SCI may offer or facilitate, on an ancillary and non-main basis, practical information, moments of conviviality, simple activities, free informal exchanges or tourist animations connected with the stay.

These ancillary activities may take the form, in particular, of personalised welcome, informal conversation, suggestion of a walk, a moment of exchange about the site, information about the surrounding nature, a moment of conviviality or a quiet activity compatible with the place.

These activities do not constitute the main purpose of the contract, are not guaranteed, are not due and cannot be demanded by the client.

They are optional, free, occasional, modifiable, revocable and subject to availability, organisation, the condition of the place, weather, safety, compliance with instructions and the decision of the SCI. The client remains free not to participate.

2. No health service or structured support

The SCI does not provide medical, paramedical, psychological, psychotherapeutic, psychiatric, sexual, matrimonial or health services.

The SCI does not sell, organise, invoice or guarantee any advice, personal follow-up, structured support, relational result, psychological effect, personal transformation or emotional development.

Free informal exchanges or conversations possibly offered during the stay fall within the hospitality of the place and ancillary animation. They do not replace the intervention of competent professionals where the client’s situation requires it.

Terms possibly used on the website, in old testimonials, on historical pages or in other languages, such as coaching, retreat, transformation, reconnection, therapy, therapy retreat, matrimonial consultation or support, must be understood in the informative, historical, relational or descriptive context of the place. They do not create a contractual service of psychotherapy, psychology, medicine, health advice, regulated consultation or structured coaching sold by the SCI.

3. Responsibility during ancillary activities

Ancillary activities, tourist animations, walks, informal exchanges and moments of conviviality imply voluntary and prudent participation by the client.

The client remains responsible for their decisions, movements, words, behaviour, personal choices, physical limits, state of health, equipment, prudence and personal safety.

The liability of the SCI may be engaged only in the event of proven fault directly attributable to the SCI, within the limits provided by applicable law.

4. Third-party organisations and independent relationships

Where applicable, some clients may maintain, independently of this contract, a separate relationship with a third-party organisation established outside France.

Any intellectual, support, advice, preparation, follow-up or exchange service relating to such a third party is not sold, organised, invoiced, collected or guaranteed by the SCI. It is not part of the price, purpose, obligations or contractual liability of the SCI.

The client acknowledges that the contract concluded with the SCI relates only to the material and tourist services expressly confirmed by the SCI.

5. No organised stay or integrated service

The booking with the SCI does not constitute a global offer combining accommodation and personal support. The SCI does not offer a global price including an intellectual or personal service provided by a third party.

Any relationships the client may have with a third party remain independent of this contract and do not modify the tourist and para-hotel accommodation nature of the stay contracted with the SCI.

The SCI does not advertise or sell package travel. Material services offered by the SCI remain ancillary to the accommodation, or autonomous where they concern the provision of a space or a material option. They are not presented as an essential characteristic of an organised trip with personal support.

Privacy policy and cookies

1. Data controller

SCI L’Assaladou is responsible for the processing of personal data collected in connection with its accommodation, booking, invoicing and communication activities.

Contact is via the Contact page of the website or via the contact details communicated in the booking confirmation.

2. Data concerned

We may process in particular: identity and contact details, booking information, invoicing and payment information, exchanges by e-mail or written messaging, technical browsing data and, where strictly necessary, certain practical information useful for organising the stay.

3. Purposes and legal bases

management of requests and bookings: performance of the contract and pre-contractual measures;
invoicing, accounting and legal obligations: legal obligation;
communication relating to the stay and safety: legitimate interest;
improvement of the website and audience measurement: consent where required.

4. Recipients and processors

The data are accessible only to authorised persons. We may use technical, payment, messaging, cleaning or delivery providers, acting as processors, with appropriate safeguards.

5. Retention periods

Booking and invoicing data are retained according to legal accounting and tax periods. Correspondence is retained for the time necessary for follow-up, then archived in a limited manner. Technical data are retained according to the lifespan of cookies and legal obligations.

6. Your rights

Under the conditions of the GDPR, you have a right of access, rectification, erasure, restriction, objection and portability. You may also withdraw your consent where processing is based on consent.

You may lodge a complaint with the CNIL.

7. Cookies

The website may use cookies necessary for its operation and, depending on its configuration, audience-measurement cookies or third-party service cookies. Where the law requires it, these cookies are deposited only after consent has been obtained.

You can manage cookies through your browser settings and, where present, through the website’s consent management module.

8. Security

We implement reasonable technical and organisational measures to protect data. As no method of transmission or storage is totally secure, no level of security can be guaranteed.

Complaints, mediation and disputes

The complaint and mediation rules are also set out in the general conditions. In the event of difficulty, the client is invited to contact the SCI as soon as the problem appears, so that a useful solution can be found during the stay where this is still possible.

In accordance with the applicable provisions on consumer mediation, the consumer client may use a consumer mediator free of charge to seek the amicable resolution of a dispute, after first sending a prior written complaint to the SCI.

French version and French-language mediation. The French version published online prevails over this English version. Any complaint submitted to the consumer mediator must be made in writing and in French. This English version is provided for information only and cannot replace the French-language file required for mediation.

Consumer mediator contact details:
Société de la Médiation Professionnelle, SIRET No. 814 385 357 00029
Rue Marc Sangnier, 33130 Bègles, France

The consumer client of the SCI may refer the matter to the consumer mediator:

by completing the online form available on the website www.mediateur-consommation-smp.fr;
or by writing to the following address: Société de la Médiation Professionnelle, Alteritae, 5 rue Salvaing, 12000 Rodez, France.

The referral to the consumer mediation entity must be made in writing and in French. The consumer must indicate in particular:

their expectations regarding the mediator’s intervention and the solution they envisage;
their full contact details, including surname and first name;
their contact information: telephone and/or e-mail address, postal address;
the nature of the request;
the account and description of the dispute;
all factual documents useful for understanding and analysing the file;
the exchanges with the business showing an attempt to resolve the dispute directly with the professional concerned.

These terms are governed by French law, subject to any mandatory consumer protection rules that may apply depending on the client’s situation.

In case of doubt, divergence, different translation or contradiction between several language versions, the French version published online prevails.

Last updated: 4 July 2026.